Whether you are a first-time visitor or returning to Level up, this guide covers the essential features you need to know.
Getting Ready
- Ensure you have a stable internet connection and a modern browser (Chrome, Firefox, Safari, or Edge).
- Prepare a valid email address and a mobile phone number for verification.
- Have a government-issued ID (passport, driver’s license) ready for KYC checks.
- Choose a payment method you intend to use (credit/debit card, e-wallet, or bank transfer).
- Set up a secure password manager to store your login credentials.
- Familiarize yourself with responsible gambling tools available on the platform.
Account Setup
- Visit the casino website and click the “Sign Up” or “Register” button.
- Fill in the registration form with your personal details: full name, date of birth, email, and phone number.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Select your country and preferred currency from the dropdown lists.
- Read and accept the terms and conditions, privacy policy, and responsible gambling terms.
- Complete the registration by clicking the submit button. You will receive a confirmation email; click the link to verify your account.
- Log in using your new credentials. The login process is straightforward: enter your username and password on the casino’s login page.
How Wagering Works
Wagering requirements determine how much you must bet before withdrawing bonus funds. For example, a 100% deposit bonus of €100 with a 35x wagering requirement on the bonus amount means you need to wager €100 × 35 = €3,500.
Game contribution percentages affect how quickly you meet the requirement. Slots typically contribute 100%, while table games like blackjack may contribute only 10%. If you play blackjack with a 10% contribution, your effective wagering becomes €3,500 / 0.10 = €35,000. The formula is: Effective wager = Required wagering / Game contribution rate.
Expected loss during wagering: If the house edge on slots is 3%, then the expected loss while wagering €3,500 is €3,500 × 0.03 = €105. Always check the contribution percentages for each game in the bonus terms.
Financial Operations
| Payment Method | Deposit Minimum | Withdrawal Minimum | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1–3 business days |
| Skrill | €10 | €10 | Up to 24 hours |
| Neteller | €10 | €10 | Up to 24 hours |
| Bank Transfer | €20 | €50 | 3–7 business days |
Deposits are usually instant. Withdrawals require identity verification first. Always use the same method for deposits and withdrawals when possible.
Licence & Player Protection
The casino operates under a Curacao eGaming licence. While Curacao-licensed casinos are regulated, winnings may be subject to local income tax in your country. Always check your tax obligations. The casino uses SSL encryption to protect your data and promotes fair play through regularly audited RNGs. For disputes, you can contact Curacao’s licensing authority or use third-party mediation services.
Good to Know
Responsible gambling tools are available to help you stay in control. You can set deposit limits (daily, weekly, monthly), session time limits, and self-exclusion periods. Access these from your account settings. If you need help, contact support or visit organisations like GamCare.
Common Problems & Fixes
- Login issues: Ensure caps lock is off and you are using the correct username. Use the “Forgot Password” link to reset.
- Deposit not showing: Refresh the cashier page after 5 minutes. If still missing, contact support with transaction ID.
- Withdrawal delayed: Check if all KYC documents are approved. Processing times vary by method.
- Game not loading: Clear your browser cache or try a different browser. Ensure JavaScript is enabled.
- Bonus not credited: Verify you entered the bonus code correctly and met the minimum deposit requirement.
- Account locked: Contact customer support via live chat or email to verify your identity.
Players Ask
How do I reset my password?
Click the “Forgot Password” link on the login page, enter your email, and follow the instructions sent to your inbox.
What documents are needed for verification?
You will need a copy of your passport or driver’s licence, a recent utility bill, and a photo of the payment method used.
Can I change my registered email address?
Yes, contact customer support to request an email change. You may need to verify the new address.
Are there any fees on withdrawals?
The casino typically does not charge fees, but your payment provider may apply their own charges.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours, while bank transfers may take 3–7 business days.
What is the minimum age to play?
You must be at least 18 years old, or the legal age in your country of residence, whichever is higher.
Can I set deposit limits after registering?
Yes, go to your account settings under responsible gambling to set daily, weekly, or monthly limits.
Is my personal data safe?
Yes, the casino uses SSL encryption and follows strict privacy policies to protect your information.
We hope this guide has answered your questions. Whether you are logging in for the first time or managing your account, follow these steps to enjoy a smooth gaming experience. Always gamble responsibly and set limits before you play.